{"id":11,"date":"2013-10-16T18:33:45","date_gmt":"2013-10-16T17:33:45","guid":{"rendered":"http:\/\/joakimarhammar.se.preview.binero.se\/?p=11"},"modified":"2013-10-16T18:33:45","modified_gmt":"2013-10-16T17:33:45","slug":"bra-kundservice-pa-kundens-villkor","status":"publish","type":"post","link":"https:\/\/arhammar.se\/joakim\/index.php\/2013\/10\/16\/bra-kundservice-pa-kundens-villkor\/","title":{"rendered":"Bra kundservice p\u00e5 kundens villkor"},"content":{"rendered":"

H\u00e4r \u00e4r ett lyckat exempel p\u00e5 bra kundservice enligt principen “tala med kunden p\u00e5 kundens spr\u00e5k”. Det handlar om Netflix kundservice som talar med ett Star Trek-fan<\/b>, inte p\u00e5 Klingonspr\u00e5k, men sp\u00e4ckat med Star Trek-referenser. Kunden g\u00e5r ig\u00e5ng p\u00e5 det hela, ger h\u00f6gsta betyg till servicen och inl\u00e4gget blir viralt.<\/b><\/p>\n

Men man ska komma ih\u00e5g att en person utan Star Trek-koppling troligen inte skulle mottagit servicen lika tacksamt och fr\u00e5gan har till och med v\u00e4ckts om Michael p\u00e5 Netflix kundservice visste att kunden var ett Star Trek-fan genom att titta p\u00e5 hans Netflixstatistik.<\/p>\n

<\/div>\n
\"\"<\/a><\/div>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

H\u00e4r \u00e4r ett lyckat exempel p\u00e5 bra kundservice enligt principen “tala med kunden p\u00e5 kundens spr\u00e5k”. Det handlar om Netflix kundservice som talar med ett Star Trek-fan, inte p\u00e5 Klingonspr\u00e5k, men sp\u00e4ckat med Star Trek-referenser. Kunden g\u00e5r ig\u00e5ng p\u00e5 det … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[20],"class_list":["post-11","post","type-post","status-publish","format-standard","hentry","category-kundservice","tag-kundservice"],"_links":{"self":[{"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/posts\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/posts\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/categories?post=11"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/arhammar.se\/joakim\/index.php\/wp-json\/wp\/v2\/tags?post=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}